For national charity, Age UK: 

• Financial Resilience in Retirement Stage 2 - Qualitative Research

• Financial Resilience in Retirement Stage 1 - Rapid Evidence Assessment and Stakeholder Interviews

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For independent advice charity and statutory consumer watchdog for energy, Citizens Advice: 

• Barriers to Changing Energy Usage Behaviour in Order to Participate in Domestic Energy Flexibility

• Barriers to Participation in Smart Home Technology

• Future Consumer Protection for the Smart Energy Sector

• Vulnerable Consumers in Energy Arrears

• Use of Credit and Smart Data in Debt Management

 

For the aviation regulator, Civil Aviation Authority: 

• Consumer Attitudes to Journey Disruption

• Consumer Research for the UK Aviation Sector -  Final Qualitative and Quantitative Report

• Consumer Research for the UK Aviation Sector - Qualitative Report

 

For the Scottish Government's statutory and independent body for consumers, Consumer Scotland:

• Impact of Energy Costs on People who are Disabled or Living with Health Conditions

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For the financial regulator, the Financial Conduct Authority, and the Financial Services Consumer Panel:

• Future Personal Current Account Prompts and Alerts

• Empowering Consumers as Co-Regulators

• Literature Review on Cross-Subsidisation in the Personal Current Accounts Market

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For the professional membership body for independent debt and money advisers, Institute of Money Advisers:

• Casework Requirements and Workloads in the Money Advice Sector

• Workloads and Wellbeing in the Money Advice Sector

 

For a foundation focused on providing accessible transport for disabled people, Motability:

• Community Transport Research Report

 

For the communications regulator, Ofcom, and the Communication Consumer Panel:

• Consumers' Digital Connectivity Challenges During the Pandemic

 

For transport regulator, Office of Rail and Road:

• Review of Train Operating Company Information and Claims Process

 

For energy regulator, Ofgem:

• How Microbusinesses Engage with Energy

• Non-Domestic Consumers and the Change of Supply Process

 

For the Payment Systems Regulator

• Barriers to Using Digital Payment Systems

 

For national consumer association, Which?:

• Consumers' Needs from Everyday Finances 

• Older People's Experiences of the Social Care Sector and Market

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We also contributed to the following publications:​

 

With Tooley Street Research for the Chartered Institute for Personal Development and retailer, John Lewis Partnership:

• Pay Progression - Understanding the Barriers for the Lowest Paid

 

For Citizens Advice:

• Through the Roof -  How Rising Rents, rising Disrepair and Rising evictions are Pushing Private Renters into Crisis

• 'Sorry We Missed You' - How Pressure on Delivery Drivers Impacts Consumer Outcomes for Parcel Delivery

• Taking the Temperature - Consumer Choice and Low Carbon Heating

• Getting Through to Business - Communicating with Microbusinesses More Effectively

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With Spark Insight for Citizens Advice:

• Smart Timing - Making Time-of-Use Tariffs Work for Consumers

 

For the think tank, Demos:

• Everyday Places - Creating Strong Locations to Support Daily Life in Britain

• Post Pandemic Places - From Renew Normal, the Peoples Commission on Life After Covid-19

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For Ofgem:

• Customer Experiences of Extended Power Loss from Storm Arwen

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For the think tank, Smith Institute, and Brent Council's Poverty Commission:

• A Fairer Future - Ending Poverty in Brent​

 

For the think tank, Social Market Foundation:

• Family Fortunes - The Bank of Mum and Dad in Low-income Families

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For a foundation focused on flexible working, Timewise:

• Building the Social Care Workforce for the Future

• Beyond the Hype of Hybrid

• Voices from the Pandemic - Part-time Workers and Job Seekers

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​For London charity, Toynbee Hall, and payment system provider, Link:

• How far is too far? Is there low Income Consumer Detriment from Gaps in Free-to-use ATM Provision?